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Why buying online still doesn’t work February 12, 2006

Posted by Steve in General Wittering, Moans, Whinges and Rants.
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Firstly, welcome to my new blog. I’ve thought about starting one for a while now, but always thought that I didn’t have anything to say, but as that doesn’t seem to stop anyone else I figured I may as well hop onto the bandwagon ๐Ÿ˜‰

Not sure whether kicking off a new blog with a rant is a good idea or not, but I guess I may as well start as I mean to continue.

I decided it was time for me to treat myself to a new camera and, having chosen the model I wanted with some help and advice from knowledgeable people like my good friend Sam, set about finding a supplier who a) I had heard of, b) had it in stock and c) were cheaper than the high street. Point B was the major sticking point in the equation.

Eventually I settled on ebuyer who I have bought from in the past with no trouble and had the item in stock at a considerable saving over the high street price, which would cover accessories like a battery charger, memory card and case.

All going well you might think – the credit card transaction went through without incident and I had confirmation emails sitting in my inbox. But what happened next is the major point that e-commerce firms don’t get: some of us poor sods have to go to work.

Why do these companies insist on using couriers which only deliver during the day? Is it not fairly obvious where I’m going to be during “office hours”? So a phone call to the number on the card they left didn’t get me very far as they were unable to be more specific than which day they could attempt a redelivery on, and had no suggestions other than visiting the depot on Saturday morning. A depot on an out of the way industrial park in Morley. An hour’s bus ride away, and there’s only one an hour. And they close “at about 1pm”. So having eventually found the place, at about 12.20pm I find that they’ve shut up shop and buggered off home.

Fantastic. So I still don’t have the camera.

Now if the supermarkets can offer a delivery within a 2 hour time slot why can’t the courier services? Or if not why not use Royal Mail parcels (not the same as ParcelForce) or at least offer it as an option, then I can go and pick the item up from my local sorting office before I go to work.

Or is providing a service to your customers of little relevance to these companies any more?

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Comments»

1. Claire xx - March 30, 2006

Waaayhey! A blog.. about time!! hahaha.. nice one Steve :o)

2. David Wallis - April 12, 2006

I agree about the delivery bit, I have most of my stuff sent to where I work!
What else P’s me off about them is I order the stuff on a Friday, they take the money straight away, the goods are in the warehouse, but they don’t start to pick it till the following Wednesday.
This is to make you spend more money on a faster delivery.
Dave

3. Steve - April 12, 2006

I’d do that, but enough of the stuff that we order for work’s use never makes it between being signed for at Goods In and our office, don’t want to trust it with my own goodies ๐Ÿ˜‰


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